If this is your first order with Energy Eco using a credit or debit card, we require a quick verification step to ensure your payment is authorised. This helps protect both you and us from fraudulent transactions.

We accept the following payment methods:

• Credit Cards: Visa, Mastercard, and American Express.
• Buy Now, Pay Later: Afterpay.
• Online Payments: PayPal.
• Direct Deposit: Bank transfer options are available.

If you have another preferred payment method, please call us to discuss. We’re always happy to assist our customers and find solutions that work for you!

Victron Energy is a leading global provider of power solutions for various applications, including marine, automotive, industrial, and off-grid systems. Their products include inverters, battery chargers, solar charge controllers, batteries, and more.

Absolutely! Victron Energy offers products specifically designed for off-grid solar applications, such as solar charge controllers, inverters, and lithium iron phosphate (LiFePO4) batteries. These can be combined to create efficient and reliable off-grid systems for cabins, RVs, boats, and more.

Lithium iron phosphate (LiFePO4) batteries are a type of lithium-ion battery known for their high energy density, long cycle life, and excellent safety characteristics.

LiFePO4 batteries are ideal for:

• Off-grid and hybrid solar systems.
• Marine applications.
• Electric vehicles (EVs).
• Energy storage systems (ESS).
• Uninterruptible Power Supplies (UPS).

Yes, lithium iron phosphate batteries are an excellent replacement for lead-acid batteries. They offer longer lifespan, faster charging, lighter weight, and deeper discharge capabilities. Ensure compatibility with your system and consult product guidelines.

Dangerous Goods (Batteries): Shipped via Border Express.

Smaller Items (5kg and under): Shipped via Australia Post. Occasionally, items over 5kg may also ship via Australia Post depending on the location.

Heavier Items: Shipped via TNT Road Express, which does not deliver to PO Boxes or parcel lockers.

Lightweight Items (suitable for PO Boxes): Shipped via Australia Post for your convenience.

Pick-up is available for certain products only. If your order qualifies, we’ll provide detailed instructions during checkout or contact you to arrange the pick-up.

Shipping times depend on your location and the carrier used:

• Smaller items via Australia Post: 1–7 business days.
• Dangerous goods and heavier items via TNT or Border Express: 1–10 business days.
  You’ll receive tracking information once your order has been dispatched.

At this time, we only ship within Australia. If you’re located outside Australia and interested in our products, feel free to contact us to discuss potential solutions.

Yes, all products come with a manufacturer’s warranty. Warranty details are provided with the product or can be found on the manufacturer’s website. If you need assistance with a warranty claim, we’re here to help.

Please contact us immediately if your item arrives damaged or faulty. We’ll work with you to resolve the issue, whether it’s a replacement, repair, or refund.

Yes, we offer technical support for all products purchased from us. Whether you need help with installation, troubleshooting, or advice on using your product, feel free to contact our team.

If you have additional questions or need assistance, contact us:

• Phone: 02 8528 2866
• Online Contact Form: Available below

We’re here to support you every step of the way!

The answers in this FAQ provide general information about Victron Energy products, lithium iron phosphate (LiFePO4) batteries, and our services. For specific details or recommendations related to particular models, configurations, or applications, please consult the manufacturer’s documentation or contact our support team at Energy Eco for tailored advice.